The Hartford Earns High Satisfaction Scores In Independent Research On Service by Disability Insurers

According to research from an independent researcher, a vast majority of group disability insurance clients are very satisfied with service by The Hartford Financial Services Group, Inc. (NYSE: HIG), one of the nation’s largest diversified financial services companies.

More than 84 percent of group disability clients reported that they are "extremely” or "very satisfied” with The Hartford’s service, particularly with providing products that meet their needs and responsiveness, according to a recent survey conducted by JHA, a leader in disability reinsurance, consulting and research. In addition, the vast majority "strongly agreed” or "agreed” with the statement that The Hartford is easy to do business with. The dissatisfaction rate with The Hartford’s overall service was zero percent.

JHA conducted a survey last fall measuring the account management, administration, claims management, and communications of disability insurance carriers. The Hartford’s customer satisfaction and agreement ratings exceeded the industry average in several areas:

• Easy to do business with (93 percent agreed with this statement)
• Providing timely customer service (92 percent agreement)
• Ability to answer questions (91 percent satisfaction)
• Timeliness of responding to inquiries (89 percent satisfaction)
• Delivering on their promises (87 percent agreement)

"JHA’s research highlights The Hartford’s culture of service excellence – a dedication to consistently delivering an exceptional customer experience,” said Harry Monti, senior vice president, operations and service, The Hartford’s Employer Markets Group, a leading provider of group disability insurance. "We are committed to providing unequaled expertise, superior service, and innovative products that meet our customers’ needs while removing the burden from benefits administration.”

Noting the timing of the survey, Monti added, "Our high satisfaction scores show The Hartford keeps its promise of helping clients protect their health and wealth, even during turbulent times. And we’ll be there for them tomorrow.”

The JHA survey echoes The Hartford’s own research on customer satisfaction. Eighty-two percent of employer clients rated The Hartford as "excellent” or "very good” for overall quality of service in a survey conducted by Abt SRBI for the insurer in 2008. In addition, 92 percent of disability claimants reported they were "completely” or "mostly satisfied” with The Hartford’s overall service quality, according to a separate survey conducted by the Bourget Research Group for The Hartford last year.

What sets The Hartford’s claims service apart, said Monti, is an Ability Philosophy – a focus on abilities, not perceived limitations – that defines all of its products and services, including a specialized team of clinical professionals who facilitate disabled employees’ safe return to the workplace.

"The Hartford’s Ability Philosophy helps businesses retain productive employees and individuals return to active, productive lives following a disability,” Monti said.

Further evidence of the company’s commitment to customer service excellence, The Hartford recently earned seven 2008 DALBAR Awards for customer service of investment products, retirement plans, and life insurance, as well as its 10th consecutive Operations Management Roundtable service award.

About The Hartford

The Hartford, a Fortune 100 company, is one of the nation's largest diversified financial services companies, with 2007 revenues of $25.9 billion. The Hartford is a leading provider of investment products, life insurance and group benefits; automobile and homeowners products; and business property and casualty insurance. International operations are located in Japan, the United Kingdom, Canada, Brazil and Ireland. The Hartford's Internet address is www.thehartford.com.

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Some of the statements in this release may be considered forward-looking statements as defined in the Private Securities Litigation Reform Act of 1995. We caution investors that these forward-looking statements are not guarantees of future performance, and actual results may differ materially. Investors should consider the important risks and uncertainties that may cause actual results to differ. These important risks and uncertainties include those discussed in our Quarterly Reports on Form 10-Q, our 2007 Annual Report on Form 10-K and the other filings we make with the Securities and Exchange Commission. We assume no obligation to update this release, which speaks as of the date issued.