Wachovia Says 'Thanks' to Customers

CHARLOTTE, N.C., Oct. 3 /PRNewswire-FirstCall/ -- Wachovia Corporation is thanking its customers and clients for their business this week as part of celebrating National Customer Service Week Oct. 3-7. This is the fourth consecutive year Wachovia has celebrated National Customer Service Week and has focused on providing an especially welcoming experience to customers.

"Although we consider every week National Customer Service Week because we make an ongoing effort to place customers at the center of everything we do, this week we are making a special effort to focus on the people who matter most: our customers and our teammates," said Gwynne Whitley, head of Wachovia's Corporate Customer Service Excellence."

"This year's celebration gives us the chance to recommit ourselves to the ideals of service and to make sure all customers understand they are No. 1 at Wachovia," said Tom Metz, head of Wachovia's National Customer Service Week planning team.

Customers using Wachovia branches will not be the only ones receiving a special Thank You. The General Bank's Wholesale segment is mailing an electronic Thank You card to customers during the week, and several other business units have created letters to send to clients. In the letters, Wachovia employees let clients know they enjoy working with them and appreciate the opportunity to serve them.

Said Metz, "Every one of our customers, whether they are big customers who have been with us a long time or small customers who have been with us only a short while, deserves superior service and an enthusiastic Thank You each and every day."

About Wachovia

Wachovia Corporation is one of the largest providers of financial services to retail, brokerage and corporate customers, with retail operations from Connecticut to Florida and west to Texas, and retail brokerage operations nationwide. Wachovia had assets of $511.8 billion, market capitalization of $78.2 billion and stockholders' equity of $47.9 billion at June 30, 2005. Its four core businesses, the General Bank, Capital Management, Wealth Management, and the Corporate and Investment Bank, serve 13 million household and business relationships primarily through 3,126 offices in 15 states and Washington, D.C. Its full-service retail brokerage firm, Wachovia Securities, LLC, also serves clients through 699 offices in 49 states and five Latin American countries. The Corporate and Investment Bank serves clients primarily in selected industries nationwide. Global services are offered through 40 offices around the world. Online banking and brokerage products and services also are available through Wachovia.com.