FTC Sues Amazon For Deceiving Customers Into Getting Amazon Prime Subscription

(RTTNews) - The Federal Trade Commission filed a lawsuit against Amazon that accuses it of tricking customers into enrolling in its "Amazon Prime program" and preventing them from canceling their subscriptions.

The case is pending in federal court in the State of Washington.

The FTC alleged that Amazon used dark patterns that resulted in the company enrolling consumers in Prime without their consent. During Amazon's online checkout process, consumers were faced with numerous opportunities to subscribe to Amazon Prime for $14.99 a month.

The FTC said that in many cases, the option to buy items without subscribing to Prime was more difficult for consumers to find. In some instances, the button consumers used to complete their transaction didn't clearly state that in choosing that option, they were agreeing not only to buy that item, but also to join Prime for a recurring fee.

The FTC's complaint alleged that Amazon was aware that it was enrolling consumers in Prime without their consent and that people were finding it difficult to navigate through the perplexing cancellation process.

According to the complaint, Amazon failed to take any meaningful steps to address the issues until well after they learned of the FTC's investigation.