28.01.2008 13:30:00
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Comverse Self-Service Solutions Available to StarHub's Consumer Subscribers
Comverse, the world's leading supplier of software and systems enabling
network-based multimedia enhanced communication and billing services,
today announced that StarHub, the leading multi-play service provider in
Singapore offering a full range of information, communication and
entertainment services to its fixed, cable, mobile and Internet
subscribers, has deployed Comverse Self-Service Solutions to provide its
consumer customers with a single, converged online view for managing
their StarHub accounts online.
"We share Comverse’s
belief in the value of providing customers with a seamless online user
experience that unites selling and account management functionality for
all our products and services,” said James
Woo, Vice President, Information Services of StarHub. "Since
the launch of our customer portal, we have already enjoyed improvements
in our online customers experience and cost efficiency.”
StarHub’s MyAccount Manager and eShop solution
is powered by the Comverse Consumer Account Manager and Consumer e-Shop
applications. Comverse Consumer Account Manager enables StarHub to meet
its customers’ requirements for a unified view
of all account activities. Customers can take advantage of the product’s
comprehensive account management capabilities to add new services,
modify contract details, change service plans and view bills.
The Comverse Consumer e-Shop product enables StarHub to provide an
online shopping experience for its wide range of multi-play product
offerings through a single, integrated service-centric shopping cart. It
also provides the platform for StarHub’s
customers to browse or search the online shop, select promotion offers
or purchase StarHub’s products and services.
"We are very excited to extend our
relationship with StarHub through this successful implementation of our
self-service technology,” commented Eitan
Achlow, President of Comverse Asia Pacific. "As
more and more operators offer multi-play bundles, self-service is
becoming an increasingly critical element of a successful sales and
service strategy. Comverse Self-Service Solutions are valuable assets to
the multi-play operator looking to offer a converged customer
experience, and along with the significant savings in operational
expenses from reduced customer service costs, we believe self-service
will soon be seen as a "must have”
for any multi-play service provider.” About StarHub
StarHub, Singapore's second largest info-communication company, offers a
full and diverse range of information, communications and entertainment
services over its advanced fixed, cable, mobile and Internet platforms.
Targeting both consumer and corporate markets, StarHub operates a full
two-way 3.5G mobile network in addition to its GSM network, a
nation-wide HFC network that delivers multi-channel cable TV services
(including Digital Cable and High Definition Television) as well as
ultra-high speed residential broadband services, and an extensive fixed
business network that provides a wide range of data, voice and wholesale
services.
Launched in 2000, StarHub has become one of Singapore's most innovative
info-communications providers, and the pioneer in 'hubbing' - the
ability to deliver unique integrated and converged services to all its
customers. StarHub is listed on the SGX-ST. For more information, visit http://www.starhub.com.
About Comverse
Comverse is the world’s leading provider of
software and systems enabling network-based messaging and content
value-added services, converged billing and IP communications. Comverse
solutions generate revenues, strengthen customer loyalty and improve
operational efficiency for over 500 communication service providers in
more than 130 countries. The company's Total CommunicationSM
portfolio facilitates personalized lifestyles in an evolving connected
world and is based on the InSight™ Open
Services Environment. Comverse’s solutions
support flexible deployment models, including in-network, hosted and
managed services, and can run on circuit-switched, VoIP, IMS and
converged network environments. Comverse is a subsidiary of Comverse
Technology, Inc. (CMVT.PK). For more information, visit www.comverse.com.
All product and company names mentioned herein may be registered
trademarks or trademarks of Comverse or the respective referenced
company(s). This release contains "forward-looking
statements” under the Private Securities
Litigation Reform Act of 1995 that involve risks and uncertainties.
There can be no assurances that any forward-looking statements will be
achieved, and actual results could differ materially from forecasts and
estimates. Important factors that could affect the company include: the
results of the investigation of the Special Committee, appointed by the
Board of Directors on March 14, 2006, of matters relating to the company’s
stock option grant practices and other accounting matters, including
errors in revenue recognition, errors in the recording of deferred tax
accounts, expense misclassification, the possible misuse of accounting
reserves and the understatement of backlog; the impact of any
restatement of financial statements of the company or other actions that
may be taken or required as a result of such investigation or as result
of the company’s VSOE evaluation; the company’s
inability to file reports with the Securities and Exchange Commission;
the effects of the delisting of the company’s
Common Stock from Nasdaq and the quotation of the company’s
Common Stock in the "Pink Sheets,”
including any adverse effects relating to the trading of the stock due
to, among other things, the absence of market makers; risks relating to
the company’s ability to relist its Common
Stock on NASDAQ; risks relating to alleged defaults under the company’s
ZYPS indentures, including acceleration of repayment; risks of
litigation (including the pending securities class action and derivative
lawsuits) and of governmental investigations or proceedings arising out
of or related to the company’s stock option
practices or any other accounting irregularities or any restatement of
the financial statements of the company, including the direct and
indirect costs of such investigations and restatement; risks related to
Verint Systems Inc’s. merger with Witness
Systems, Inc., including risks associated with integrating the
businesses and employees of Witness; risks associated with integrating
the businesses and employees of the Global Software Services division
acquired from CSG Systems International, Netcentrex S.A. and Netonomy,
Inc.; changes in the demand for the company’s
products; changes in capital spending among the company’s
current and prospective customers; the risks associated with the sale of
large, complex, high capacity systems and with new product introductions
as well as the uncertainty of customer acceptance of these new or
enhanced products from either the company or its competition; risks
associated with rapidly changing technology and the ability of the
company to introduce new products on a timely and cost-effective basis;
aggressive competition may force the company to reduce prices; a failure
to compensate any decrease in the sale of the company’s
traditional products with a corresponding increase in sales of new
products; risks associated with changes in the competitive or regulatory
environment in which the company operates; risks associated with
prosecuting or defending allegations or claims of infringement of
intellectual property rights; risks associated with significant foreign
operations and international sales and investment activities, including
fluctuations in foreign currency exchange rates, interest rates, and
valuations of public and private equity; the volatility of macroeconomic
and industry conditions and the international marketplace; the risk of
declines in information technology spending; risks associated with the
company’s ability to retain existing
personnel and recruit and retain qualified personnel; and other risks
described in filings with the Securities and Exchange Commission. The
company undertakes no commitment to update or revise forward-looking
statements except as required by law.
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