The Hanover Insurance Group Debuts Revolutionary Book Transfer Technology for Agents

The Hanover Insurance Group, Inc. (NYSE: THG), a leading super regional property and casualty company, has launched an innovative new automated solution for processing book of business transfers using AgencyPort’s BookSmartTM and AMS Services’ Transit Server. The solution was designed by The Hanover in an effort to help its agent partners streamline their internal operations and carrier management initiatives. Branded by The Hanover as PACTaccelerator, this exclusive technology systematically captures, edits, analyzes and exports book level data from a participating agent’s management system as part of the pre-sales evaluation process. What’s more, PACTaccelerator virtually eliminates highly manual agent workflows – including quoting - and liberates CSRs to focus on higher agency priorities such as new business production and account rounding. Flexibility to report, edit, change or update the data on a "book basis” provides The Hanover and its partners with an unprecedented solution to analyzing, underwriting, and processing book transfers and dilutions. Specifically, at the request of one of its partners, The Hanover is now able to review and analyze personal lines books of business by interfacing with their agency management system. The data is used to produce incomparable analysis that provides agents with revolutionary opportunities to improve coverage for their clients and can be used to pre-fill roughly 80-90% of point-of-sale fields required to quote. The Hanover’s administrative users can modify policy attributes (like deductibles, coverage levels, and more) at a customer or book level to help The Hanover and its partners align those attributes with underwriting or product requirements. The Hanover worked with both AMS Services and AgencyPort Insurance Services for implementing the end-to-end book roll solution. AMS Services’ Bookroll-Transfer is an add-on for AMS TransactNOW allowing bulk export of data from the family of AMS Services agency management systems. AgencyPort’s BookSmartTM product is an application used to import, analyze, update and export books of business or multiple policies. "The productivity demands of our partners continue to rise, and our job is to help meet or exceed them,” said Jim Hyatt, president, personal lines at The Hanover. "Tools like PACTaccelerator help us provide value by illuminating opportunities for our agents while eliminating the costly burdens they previously had to endure during the evaluation or implementation of book transfers and dilutions. We’re letting agents focus on improving their revenues in this tough market, while offering an unparalleled solution to carrier management.” "Book rolls traditionally have been accomplished through a very manual process in our business,” said Sean Sweeney, assistant vice president, agency automation at The Hanover. The benefits of this automated solution are twofold – we have better data to analyze and review with our agents. Additionally, the process time is dramatically reduced for all involved. This solution has enabled better business intelligence regarding a book and made the process much less intrusive for our agents and insurers.” About The Hanover Insurance Group The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States. For more information, please visit www.hanover.com. About AgencyPort AgencyPort (www.agencyport.com) is the leading provider of web-based solutions designed specifically for property and casualty insurers. Our agency portal and interface products make it easy for agents to transact business, enhance the underwriting process and extend the life of carrier's existing policy administration systems. The result is a significant increase in process efficiency for both carriers and agents. The company was founded in 2000 and is headquartered in Boston, MA. About AMS Services Vertafore, Inc. d/b/a AMS Services is dedicated to helping independent insurance agencies achieve maximum performance and operational efficiency. The business offers a comprehensive, insurance-specific solution for managing critical business activities, including agency management, benefits, performance management and carrier connectivity. With more than 150,000 users in more than 15,000 agencies, as well as 600 carrier partners, AMS Services is a proven market leader providing the strategy and scalability to help independent agencies excel now and in the future. For more information about AMS Services, please visit www.amsservices.com.