SPEAKER ALERT: Upcoming Industry Events to Feature Creative Practices Workshops and the Power of Workforce Optimization in Today’s Customer Service and Public Safety Operations

Verint^® Systems Inc. today announced its participation in upcoming workshops, webinars and conferences for a variety of contact center, back office and public safety events. The revolving theme for all of the engagements highlights the power of workforce optimization (WFO) in maintaining, enhancing and improving customer/caller experience and satisfaction levels across these respective industries. Experts from Verint^® Witness Actionable Solutions^® will focus on such technologies as WFO, customer interaction analytics and workforce management (WFM) — sharing customer experience examples, best practices, and tips and tricks.

Verint Customer Event
Montréal Marriott Chateau Champlain
Montréal, Québec

Workforce Optimization Creative Practices Regional Workshop
March 11, 2010; 8:30 a.m. – 1:00 p.m. ET

This half-day WFO creative practices workshop is part of a series of events scheduled to take place in cities across North America. Company experts -- Oscar Alban, principal market consultant, Greg Sherry, marketing director, and Diego Lomanto, senior manager for analytics -- will present ways to successfully develop and deploy a WFO strategy in the contact center and across the enterprise. Themes will include WFM for the contact center and back office; customer feedback survey strategies for retaining high-value customers; and, leveraging analytics to drive business and WFO. This event also will provide an opportunity to network with peers, in addition to connecting with presenters and experts in attendance.

Additional workshops, including thought leaders from the Contact Center Consulting Group, Society of Workforce Planning Professionals and Verint, will take place in the following cities and locations for the month of March:

March 16, 2010; 8:30 a.m. – 1:00 p.m. PT
Sofitel San Francisco Bay
Redwood City, CA

March 25, 2010; 8:30 a.m. – 1:00 p.m. ET
Hyatt Place Atlanta/Perimeter Center
Atlanta, GA

IMT’s 1st Global Contact Forum Mexico 2010
Centro Banamex Convention Center
Mexico City, Mexico

"Customer Experience Management and Voice of the Customer”
March 10, 2010; 11:40 a.m. – 12:25 p.m. CT

Keeping up with the ever-changing contact center industry can be a challenge. On March 10, Bill Durr, principal global solutions consultant for Verint Witness Actionable Solutions, will explore industry trends and best practices in addition to shedding new light on contact center industry buzzwords, such as "customer experience” and "voice of the customer.” During this session, he also will impart findings on what customers want, and why enterprises may need to reacquaint themselves with their customers.

2010 SWPP Annual Conference -- The Summit for Workforce Management Excellence
Opryland Hotel
Nashville, Tennessee

"Contact Centers and Back-Offices -- Similar Yet Vastly Different”
March 18, 2010; 9 – 10:15 a.m. ET

It is no secret that contact centers and back-office customer service operations are similar and share a common end goal. However, what needs to be clarified are the subtle differences between the two. This session presented by Chris Zaske, vice president, enterprise solutions, Verint Witness Actionable Solutions, will explore the top differences between these two customer service operations and how they influence decisions around selecting the best software, as well as avoiding pitfalls and adopting the best management practices for back-office operations.

"60 Ideas in 60 Minutes -- Tips & Techniques for Making the Most of Your WFM Software”
March 19, 2010; 10:15 – 11:30 a.m. ET

Vicki Herrell, executive director for the Society of Workforce Planning Professionals (SWPP), will moderate this fast-paced, interactive panel discussion. In the course of 60 minutes, the panel -- which includes Verint’s Bill Durr -- will highlight 60 ideas, tips and techniques as they relate to workforce management (WFM). The results will provide attendees with best practices, implementation methods, opportunities and importantly, real-life WFM experiences and use cases.

Professional Planning Forum
Online Event

"How to Optimize the Back-Office”
March 25, 2010; 10 – 11 a.m. ET

Presented by industry authorities within Verint’s enterprise solutions group, Chris Zaske and John Bailey will discuss how to optimize today’s back-office operations. Many organizations are still struggling to gain control and visibility into this area of the business. This webinar will demonstrate how workforce optimization specifically designed for back-office operations complements existing tools and supports management approaches to truly optimize people, process and technologies.

About Verint Witness Actionable Solutions

Verint^® Witness Actionable Solutions^® is the leader in workforce optimization software and services. Its solutions are designed to help organizations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience. From contact centers to remote office, branch and back-office operations, its award-winning, next-generation Impact 360^® Workforce Optimization suite is the industry’s most unified solution set—featuring quality monitoring and recording, workforce management, speech and data analytics, customer feedback surveys, performance management, eLearning and coaching. Impact 360 helps improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organizations into customer-centric enterprises.

About Verint Systems Inc.

Verint^® Systems Inc. is a global leader in Actionable Intelligence^® solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. More than 10,000 organizations in over 150 countries—including over 80 percent of the Fortune 100—use Verint solutions to capture, distill, and analyze complex and underused information sources, such as voice, video, and unstructured text. Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners. Visit us at our website www.verint.com.

This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see the Company's Current Report on Form 8-K filed with the Securities and Exchange Commission on September 10, 2007, as supplemented by our Current Reports on Form 8-K filed on November 5, 2007, January 16, 2008, April 9, 2008 and February 3, 2010. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.

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