Rimini Street Announces Immediate Availability of Its Alternative Maintenance & Support Program for Siebel Software Licensees

Rimini Street, Inc., an alternative maintenance andsupport provider for Siebel software licensees (NASDAQ:SEBL), todayannounced the immediate availability of its anticipated Rimini StreetSupport Services for Siebel Products. Since its launch several monthsago, Rimini Street has worked to build the necessary processes, toolsand infrastructure to provide a next-generation support program thatwill enable Siebel 5.x, 6.x (2000), and 7.x licensees to remain ontheir current software release without any required upgrades for yearsto come and with significant annual savings of 50 percent or more.

"With Oracle now preparing to take control of Siebel Systems, manySiebel licensees are adopting a 'wait and see' approach to anyadditional, significant investment in their existing Siebelimplementations," said Seth Ravin, president & CEO of Rimini Street."Whether a Siebel licensee is choosing to hold steady on their currentrelease, just wants to get additional years of return out of theirexisting Siebel investment, or is looking for more valuable support ata significantly lower annual cost, Rimini Street now offers a moreaffordable, high-quality and specialized support and maintenanceoption to meet the current and long-term needs of Siebel licensees."

Rimini Street Redefines Enterprise Software Support

Rimini Street's objective is not simply to provide a moreaffordable maintenance and support program for Siebel licensees, butalso to offer a program that delivers the actual services clients needmost for day-to-day operational success. To achieve this goal of ahigher-value, more relevant next-generation support model, RiminiStreet has redefined enterprise software support.

Rimini Street Support Services - Groundbreaking ProgramHighlights:

-- Support for Client-Made Customizations. While traditional enterprise software vendor and first-generation third party support programs leave licensees exposed by only including support for "vanilla," uncustomized software code, Rimini Street includes support coverage for client-made code customizations at no additional fee, providing a complete support coverage solution for Siebel licensees.

-- Support for Performance-Related Issues. Consistent with Siebel software use in call-center environments, system performance is a critical operational requirement for Siebel licensees. Traditional enterprise software vendor and first generation third party support programs do not provide general coverage for performance tuning issues, and licensees are usually forced to hire consultants at additional cost. Rimini Street includes support coverage for performance-related issues at the application and technology foundation layers of client systems.

-- Support for Interoperability. Siebel systems operate in complex environments with a variety of other software and system layers. Traditional enterprise software vendors and first generation third party support programs do not include general coverage of environmental issues outside the software package. Rimini Street includes support coverage of environmental issues, and will work with other software vendor support organizations to try and diagnose and recommend solutions to complex environmental interoperability issues.

-- Flexible Support Terms. Traditional enterprise software vendors and first generation third party support providers require prepaid and/or non-cancelable support terms, which require significant commitments by licensees and may not align with IT investment strategies, budgets, or cash flow models. To assure Rimini Street clients have maximum flexibility with no long-term commitments, Rimini Street Support Agreements have monthly, quarterly, and annual billing options, and are cancelable at any time, for any reason, with prorated fees.

Recognized Leadership

Concurrent with the unveiling of Rimini Street Support Servicesfor Siebel Products, the company also announced today that RiminiStreet president & CEO Seth Ravin recently was named by The EnterpriseSoftware Observer as one of 25 next generation leaders of theenterprise software industry - joining other industry influentialswho, according to the publication, "promise to have an impact on theindustry as dramatic as an Ellison, a Gates, or a Premji."(1) Otherrecognized leaders include senior executives from Oracle, SAP andSalesforce.com.

"With his past entrepreneurial successes in the enterprisesoftware industry, Seth Ravin demonstrates that he has the strategicvision and the tactical ability to create a disruptive businessmodel," said J. Bruce Daley, executive editor of The EnterpriseSoftware Observer. "As he continues to build on what he has learnedthrough his new venture with Rimini Street, Mr. Ravin is one of theexecutives to watch in 2006."

About Rimini Street, Inc.

Rimini Street, Inc. is the only enterprise software supportprovider with a proven, experienced third party maintenance managementteam with a long track-record of delivery, and exclusively focused onthe needs of Siebel software licensees. Rimini Street is headquartedin Las Vegas, with Global Support Centers in Foster City, Calif. andDurham, NC. For more information, visit www.RiminiStreet.com or call(702) 839-9671.

Rimini Street and the Rimini Street logo are trademarks of RiminiStreet, Inc. All other company and product names may be trademarks oftheir respective owners. Copyright (C) 2005-2006. All rights reserved.

(1) http://brucedaley.typepad.com/esofto/2005/11/index.html