Convergys Helps Telecom Egypt Re-Engineer Billing Processes

As part of the new agreement, Convergys is providing its industry expertise to implement a Business Process Re-engineering project to enhance Telecom Egypt's billing operations. Convergys will re-engineer all billing processes to align them with Telecom Egypt's new billing platform.

The contract announced today builds upon the 5-year licensing contract Telecom Egypt signed with Convergys in 2006 to manage the replacement of the existing billing system with Convergys' Infinys (tm) rating and billing solution.

"The new Infinys solution has provided us triple play billing capabilities and the capacity to support millions of new subscribers as we introduce increasingly sophisticated services," said Khaled Marmoush, Telecom Egypt Chief Information Officer. "We realized the importance of reengineering our business processes to fully utilize the advantages of the new billing solution and to improve our customer service. Convergys' global consulting expertise was invaluable to our transformation initiative."

"Telecom Egypt has wisely invested in Convergys' next-generation, convergent rating and billing solution providing the highest level of scalability, dependability, and flexibility to support the differentiation of its services," said Jean-Herve Jenn, Convergys President, International. "Re-engineering its billing processes will further improve Telecom Egypt's ability to support a high volume of transactions, new bundled service offerings, and retain customers."

With this new agreement, Telecom Egypt's objective is to ensure that its business is transformed to the defined "future state" in line with the Infinys implementation. With the completion on the final operational phase of the Business Process Re-engineering project, Telecom Egypt will fully realize the benefits of the Infinys solution.

Telecom Egypt moved its billing to Infinys to lower IT costs through the consolidation and elimination of redundant systems, utilizing a distributed open source platform, and limiting the need to pay for expensive and time-consuming custom system and application development. The Infinys solution also facilitates revenue growth and profitability for Telecom Egypt through its capabilities to support the rapid launch of new convergent service bundles, the roll out of next-generation IP based services, and the application of new business models.

With more than 20 years of experience in billing and customer care, Convergys combines its broad portfolio of professional and consulting services, deep technical and operational expertise, and award-winning software to solve its clients' complex BSS and CRM business problems. Convergys is Outthinking and Outdoing (tm) on behalf of its clients every day.

About Telecom Egypt

Egypt's incumbent telecommunications operator and the largest telecommunications service provider in the Middle East and Africa with more than 150 years of service and a subscriber base in excess of 11 million subscribers.

For more information about the company and its services, see www.telecomegypt.com.eg

About Convergys

Convergys Corporation (NYSE: CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services, technology, and consumer products.

Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has approximately 75,000 employees in 79 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com

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(Infinys is a trademark and Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)