BMC Software Delivers Unified Application Performance Management Solution to Improve Customer Experience

BMC Software (NASDAQ: BMC) today announced the availability of the industry’s most robust application performance management (APM) product portfolio. The newly-integrated offering creates a simplified solution for the management of enterprise, software-as-a-service (SaaS) and cloud applications within a single operations management framework to anticipate and proactively address application performance management requirements.

Application Performance Management from BMC delivers a 360-degree view of application performance and end-user experience, including the application, middleware and infrastructure layers inside the data center. The complete solution includes BMC End User Experience Management, BMC ProactiveNet Performance Management, BMC Middleware Management – Transaction Monitoring and BMC Application Problem Resolution capabilities.

"The ability to link a strong end-user experience monitoring platform with a solid behavior learning engine is particularly welcome to application support and IT operations teams,” said Will Cappelli, research vice president at Gartner. "A new generation of APM tools is quickly emerging to address the increasingly complex, diverse and dynamic computing infrastructures and applications in today’s computing environments. Because application performance can become a major cause of unplanned downtime that results in lost revenues, Application Performance Monitoring solutions that feature proactive diagnostics, extensive analytics and end-user experience monitoring provide the best resource for IT departments managing business-critical applications and environments.”

More than just monitoring and reporting service levels, Application Performance Management from BMC features proactive problem detection based on behavioral learning, with rapid problem diagnosis through advanced correlation of the end-user experience and continuous collection of deep diagnostics and transaction tracing data.

"Application performance, availability, and SLA adherence are the heart of business critical computing success — especially for modern, composite applications that span distributed, mainframe, public and private cloud, or SaaS architectures, and are accessed via a variety of mobile devices,” said Kia Behnia, chief technology officer for BMC. "Application performance management from BMC simplifies and unifies critical application performance management, and gives operations teams the visibility and proactive capabilities to meet service levels.”

Application Performance Management from BMC delivers:

• Business-aware application performance management – collects and analyzes business data from end user session transactions and automatically prioritizes application issues based on business impact.
• Real-time behavior learning with proactive root cause – assesses application performance, root causes and impact on critical business processes across infrastructure, applications and services.
• 20/20 visibility – identifies application errors and eliminates "blind spots” by filtering data based on defined policies.
• Continuous deep-dive diagnostics – collects data 24x7 for immediate problem diagnosis without affecting the performance of key applications.
• Coverage for enterprise, SaaS and cloud applications – integrates end-user, transaction, application element and infrastructure monitoring into a central behavioral analytics engine that drives preventative repairs of application problems.
• Rapid time to value – fast and easy to deploy solution provides results within hours versus weeks and ensures flexibility to add incremental value over time.

Supporting Customer Quotes:

Otto Silva, director of IT, AtTask
"Application Performance Management from BMC has provided AtTask with the tools necessary to monitor our customers’ service levels, remedy customer issues, and catch and correct performance issues at the early stage before they became catastrophic. Application Performance Management from BMC is one of the best investments we have made as a company. We’ve derived significant value by investing in these tools early in our development cycle and will continue investing as our company continues to grow.”

Jonas Hirshfield, vice president, Infrastructure Engineering for Blackboard Corp., a provider of enterprise software applications and related services to the education industry.
"The BMC End User Experience Management Solution supports Blackboard’s continued commitment to transparency. Using BMC, Blackboard Managed Hosting proactively delivers extensive insight about the user experience with the Blackboard Learn environment. This information is critical to ensuring a positive experience and may lead to greater overall adoption of the learning management system.”

Willie M. Tejada, senior vice president, Enterprise Cloud Division at Akamai Technologies, a leading provider of cloud optimization services.
"Working together with BMC, Akamai can offer our customers extended Application Performance Management capabilities that help quantify the benefits of application and site acceleration. BMC and Akamai enable enterprises to visualize, manage and optimize the performance of Akamai cloud-accelerated applications. Real-time performance and service level visibility is crucial for understanding how applications are performing at the end-user level.”

Application Performance Management from BMC is available today. Learn at www.bmc.com/apm.

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Business runs on IT. IT runs on BMC Software.

Business thrives when IT runs smarter, faster and stronger. That’s why the most demanding IT organizations in the world rely on BMC Software across distributed, mainframe, virtual and cloud environments. Recognized as the leader in Business Service Management, BMC offers a comprehensive approach and unified platform that helps IT organizations cut cost, reduce risk and drive business profit. For the four fiscal quarters ended March 31, 2011, BMC revenue was approximately $2.1 billion. Visit www.bmc.com for more information.

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