Well-Designed User Interface is Critical in Enterprise Software Buying Decisions

Enterprise software vendors should make user interface design a higher priority if they want customers to consider purchasing a replacement or upgrade to their enterprise software applications. That is the conclusion of a recently-commissioned study on user interfaces conducted by Forrester Consulting on behalf of Lawson Software (Nasdaq: LWSN). Forrester surveyed 230 chief information officers, information technology directors and information technology managers to determine if an enterprise application’s user interface affects their organization’s software buying decisions and business productivity. The study found 82 percent of respondents consider an enterprise software application’s user interface a determining factor when deciding to replace their enterprise software applications. In addition, 90 percent of respondents identify user interface as a priority when purchasing an addition to their existing enterprise application infrastructure. According to the study, information technology executives see a high correlation between the quality of the user interface and business productivity. In fact, 86 percent of respondents deem an application’s user interface a primary reason for business productivity improvements. 84 percent of respondents state that a well-designed user interface decreases error rates, and 76 percent of those surveyed assert that a good user interface reduces user support requests. "We’ve found that while a basic browser interface may be easy to deploy and simple for many casual users, it’s not actually enough for employees who spend a lot of time interacting with enterprise applications,” said Dean Hager, senior vice president of product management for Lawson. "The fact is that most employees expect a richer user experience, and that has led us to re-think interface design in a very comprehensive way.” Lawson introduced the Smart Client user interface for its Lawson M3 7.1 applications last spring. Smart Client was designed to help provide a more intuitive user experience and to help give users a new level of control in managing their work environment. Smart Client helps deliver a more meaningful and useable interface that allows user-specific customization and personalization to put the right tools and information on each user's screen. For more information on Smart Client, visit www.lawson.com/smartclient. About Lawson Software Lawson Software provides software and service solutions to 4,000 customers in manufacturing, distribution, maintenance and service sector industries across 40 countries. Lawson’s solutions include Enterprise Performance Management, Supply Chain Management, Enterprise Resource Planning, Customer Relationship Management, Manufacturing Resource Planning, Enterprise Asset Management and industry-tailored applications. Lawson solutions assist customers in simplifying their businesses or organizations by helping them streamline processes, reduce costs and enhance business or operational performance. Lawson is headquartered in St. Paul, Minn., and has offices around the world. Visit Lawson online at www.lawson.com. Forward-Looking Statements This press release contains forward-looking statements that contain risks and uncertainties. These forward-looking statements contain statements of intent, belief or current expectations of Lawson Software and its management. Such forward-looking statements are not guarantees of future results and involve risks and uncertainties that may cause actual results to differ materially from the potential results discussed in the forward-looking statements. The company is not obligated to update forward-looking statements based on circumstances or events that occur in the future. Risks and uncertainties that may cause such differences include but are not limited to: uncertainties in Lawson's ability to realize synergies and revenue opportunities anticipated from the Intentia International acquisition; uncertainties in the software industry; uncertainties as to when and whether the conditions for the recognition of deferred revenue will be satisfied; global military conflicts; terrorist attacks; pandemics, and any future events in response to these developments; changes in conditions in the company's targeted industries; increased competition and other risk factors listed in the company's most recent Quarterly Report on Form 10-Q and most recent Annual Report on Form 10-K filed with the Securities and Exchange Commission. Lawson assumes no obligation to update any forward-looking information contained in this press release.