Uruguay's ANTEL Selects Amdocs for Enterprise-wide Process and Organizational Transformation

ST. LOUIS, Feb. 20 /PRNewswire-FirstCall/ -- Amdocs , the leading provider of customer experience systems, today announced that the Administracion Nacional de Telecomunicaciones (ANTEL), Uruguay's state-owned telecommunications company, has selected Amdocs Consulting to realign its business strategy and transform its business processes and organizational structure. Through this enterprise-wide transformation program, ANTEL will be better positioned to quickly launch next-generation services and operate more efficiently in order to facilitate business growth and customer retention.

"Transforming ANTEL's business processes and organizational structure is an example of how the company -- a public owned entity committed to its clients and the entire Uruguayan community -- is continuously looking for ways to offer the best service and offerings to its customers, and how we are adjusting to our customers' and owners' -- the Uruguayan community -- desire for an increasingly digital, converged experience -- whether it be voice, data, video, or other services," said Juan Berruti, Project Director for ANTEL. "We're confident that Amdocs' expertise with leading global service providers will help ANTEL remain the market leader and ensure the right processes are in place to propel it forward as a world-class telecom provider."

Enabling Business Transformation

ANTEL, which provides fixed and mobile telecom services, as well as broadband Internet, to the majority of Uruguay's residents, is among the first providers worldwide to adopt the guidelines introduced in the recently announced Amdocs CES (customer experience systems) Blueprint. Through the Amdocs CES Blueprint, Amdocs plans to help service providers enhance the way they manage customer interaction and experience -- and help them transform into purveyors of a digital lifestyle.

Specifically, Amdocs will design and re-shape ANTEL's strategy, business processes and corporate structure to make it more competitive, agile and customer-centric in the increasingly deregulated Uruguayan telecom marketplace.

Amdocs will also evaluate ANTEL's business processes and organizational structure and functions, and align them to industry benchmarks and best practices. ANTEL's business processes will also be redesigned to align with TeleManagement Forum's Next Generation Operations Systems and Software (NGOSS) standards. The transformation project will be rolled out over three years and will ensure that ANTEL has best-in-class business and technology processes.

ANTEL will undertake the implementation of the new business processes as well as the organizational changes; this will mark the start of a complete transformation process that will extend beyond this specific contract.

"Latin America is one of the most dynamic telecom markets in the world, experiencing rapid growth of subscribers and competitors vying for those subscribers," said Charles Born, vice president of corporate communications for Amdocs. "As providers like ANTEL face increasing competitive challenges in their business environment, the key differentiator for them will be the experience they offer their customers. By undergoing this business transformation, ANTEL will be well-equipped to offer a competitive, intentional customer experience, while also operating efficiently and cost- effectively."

About the Amdocs CES Blueprint

The Amdocs CES Blueprint is the first visionary outline of the operating environment service providers need to establish in order to transform from providers of utility voice, data and video services into purveyors of the digital lifestyle. The blueprint allows providers to deliver a seamless customer experience-personalized, participatory and timely across any service, location and device. The Amdocs CES Blueprint leverages Amdocs comprehensive business process best practices based on real-world scenarios, and transcends traditional business support systems (BSS), operations support systems (OSS) and service delivery platforms (SDPs) to encompass all current and emerging customer experience business processes. For more information, go to http://www.amdocs.com/Site/Vision/ces.htm.

About Amdocs

Amdocs is the market leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and intentional customer experience(TM) at every point of service. Amdocs provides solutions that deliver customer experience excellence, combining the software, service and expertise to help its customers execute their strategies and achieve service, operational and financial excellence. A global company with revenue of $2.84 billion in fiscal 2007, Amdocs has more than 16,000 employees and serves customers in more than 50 countries around the world. For more information, visit Amdocs at http://www.amdocs.com/.

Amdocs Forward-Looking Statement

This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs ability to grow in the business markets that it serves, Amdocs ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2007, filed on December 3, 2007, and in our quarterly 6-K furnished on February 11, 2008.