R.H. Donnelley Extends Managed Services Agreement with Amdocs Through 2012

CARY, N.C. and ST. LOUIS, Feb. 5 /PRNewswire-FirstCall/ -- R.H. Donnelley Corporation , one of the nation's leading Yellow Pages and online local commercial search companies, and Amdocs , the leading provider of customer experience systems, today announced the extension of their managed services agreement through 2012. Under the terms of the agreement, Amdocs will continue to provide R.H. Donnelley with services such as ongoing application support and maintenance, day-to-day data center operations and testing automation. In addition, Amdocs will deliver systems integration services to unify and modernize the directory publishing operations systems for R.H. Donnelley's sales regions. This will help R.H. Donnelley enhance sales, marketing, publishing and customer relationship management capabilities across its operations.

"Amdocs has been a valuable partner for nearly 20 years, and we look forward to continuing to work with them as we further optimize our operational processes across R.H. Donnelley," said George Bednarz, senior vice president - operations, R.H. Donnelley. "This agreement will help us improve service effectiveness and process efficiencies both internally and externally. Internally it will provide us with top-tier technology that will allow us to enhance our reporting and production capabilities; externally it will allow us to provide even better service to more than 600,000 advertisers who rely on our Triple Play product solutions to reach ready-to-buy consumers."

Amdocs will unify directory publishing operations systems across R.H. Donnelley's sales regions on the most advanced Amdocs A-CRM-based suite of applications. This will allow R.H. Donnelley to empower its 1,900 marketing consultants with a common advertiser view in all regions, consolidating complete and timely advertiser information across offerings. Amdocs A-CRM is an integrated, Web-based, customer-centric suite of business applications that address the full advertiser lifecycle from sales campaign planning to customer care across traditional print and emerging online offerings.

"Delivering a superior and intentional customer experience has emerged as the best way to compete in today's converging digital market," said Charles Born, vice president of corporate communications, Amdocs. "Amdocs has more than 25 years of experience in delivering end-to-end solutions to address the needs of directory publishers. We are in the unique position to help R.H. Donnelley deliver the best possible experience to its advertisers and end consumers, while reducing its total cost of ownership."

Additionally, the two companies were recently awarded the Gold medal in the "Best Use of Emerging Technology" category in the 2007 Brandon Hall Excellence in Learning Awards for the deployment of the Amdocs Online Performance Support (OPS), a central part of the Amdocs Smart Agent Desktop solution, at R.H. Donnelley. Amdocs OPS is a business intelligence-driven solution for workforce performance improvement and delivered as part of Amdocs Consulting's Learning Services. By deploying Amdocs OPS, R.H. Donnelley is able to provide its users with the business processes view needed to complete tasks, thus enhancing service levels and driving higher customer satisfaction. This industry recognition underscores the success of the strong partnership between the two companies and how Amdocs has helped R.H. Donnelley deliver an improved, customer experience.

Helping Local Businesses Reach More Consumers

R.H. Donnelley's interactive offerings are essential to its Triple Play(TM) solution suite -- an integrated set of products and services that efficiently and effectively extend the marketing reach of local businesses. Spanning multiple media platforms -- print Yellow Pages directories, DexKnows.com search site and the major search engines (e.g. Yahoo!(R) and Google(R)) via the Company's Dex Search Marketing(R) tools -- Triple Play delivers local businesses' advertisements to a wider set of ready-to-buy consumers.

About R.H. Donnelley

R.H. Donnelley connects businesses and consumers through its portfolio of print and interactive marketing solutions. Small- and medium-sized businesses look to R.H. Donnelley's experienced team of marketing consultants to help them grow their companies and drive sales leads. Consumers depend on the company's reliable, trusted, local business content to deliver the most relevant search results when they are seeking local goods and services. For more information, visit http://www.rhd.com/ and http://www.dexknows.com/.

About Amdocs

Amdocs is the market leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and the intentional customer experience(TM) -- at every point of service. Amdocs provides solutions that deliver customer experience excellence, combining the software, service and expertise to help our customers execute their strategies and achieve service, operational & financial excellence. A global company with revenue of $2.84 billion in fiscal 2007, Amdocs has over 16,000 employees and serves customers in more than 50 countries around the world. For more information, visit Amdocs at http://www.amdocs.com/.

Amdocs Forward-Looking Statement

This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2007, filed on December 3, 2007.