ProService Hawaii Reduces Costs and Improves Customer Service with IP Communications Software from Interactive Intelligence

ProService Hawaii, the largest outsourced provider of payroll, HR administration, health benefits, and workers’ compensation in Hawaii, has reported reduced costs and improved customer service by deploying an all-in-one IP communications software suite from Interactive Intelligence (Nasdaq: ININ).

"From day-one, the Interactive Intelligence software resulted in initial savings of more than $15,000 and improved customer service through things like eliminating our third-party fax service and providing us with in-depth reporting that showed where we could improve efficiencies,” said ProService Hawaii’s IT manager, Jon Yee. "The software also kept our up-front costs low by minimizing hardware requirements and easily integrating with existing systems, such as with our Polycom phones and CRM system.”

ProService Hawaii is using the Interactive Intelligence Customer Interaction Center^® (CIC) solution enterprise-wide to give it IP PBX, automatic call distribution (ACD), skills-based routing, desktop faxing, presence management, conferencing, one-number find-me/follow-me, workforce management, call recording, and reporting functionality.

ProService Hawaii purchased CIC from Interactive Intelligence reseller, Century Computers (www.centuryc.com). Century Computers also provided deployment services with the assistance of QoS Telesys (www.qostelesys.com).

"Century Computers and QoS were responsive to our needs, which resulted in fast deployment,” Yee said. "In addition, our support services from Century Computers are very cost-effective – we’re paying roughly the same per month for CIC compared to our old system, and CIC offers far more functionality.”

ProService Hawaii replaced its hosted VoIP solution with CIC to more effectively accommodate growth. It selected CIC based on the system’s standards-based software architecture and breadth of features, according to the company’s chief operating officer, Ben Ancheta.

"We selected CIC over products from Avaya, Cisco, Mitel and ShoreTel because it provided both contact center and business user applications all running on a single, open, software-based platform,” Ancheta said. "Having used PBX’s in the past from vendors like Avaya and Nortel, I was pleasantly surprised to find that CIC provided all the functionality we needed in one scalable system.”

Today, CIC supports 120 ProService Hawaii employees located at the company’s headquarters in Honolulu and at other offices in Honolulu, Kona, Hilo, Kapaa and Kahului. CIC also supports remote mainland workers who can leverage the same functionality as their in-office counterparts.

About ProService Hawaii

ProService Hawaii is the largest outsourced provider of payroll, HR administration, health benefits and workers’ compensation in Hawaii The company serves businesses in commercial services, food and beverage, technology, non-profit and community, construction-related, entertainment, and retail industries. Proservice Hawaii is based in Honolulu with additional offices throughout Honolulu, Kona, Hilo, Kapaa and Kahului. For more information, visit www.proservicehawaii.com or call 877.592.4900.

About Interactive Intelligence

Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company was founded in 1994 and has more than 3,500 customers worldwide. Interactive Intelligence is among Software Magazine’s top 500 global software and services suppliers, is a BusinessWeek "hot growth 50” company, and is among Fortune Small Business magazine’s top 100 fastest growing companies. The company is also positioned in the leaders’ quadrant of the Gartner 2009 Contact Center Infrastructure, Worldwide Magic Quadrant report. Interactive Intelligence employs approximately 650 people and is headquartered in Indianapolis, Indiana. It has 14 offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.

Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

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