22.08.2006 10:30:00
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MAXIMUS Awarded ''Center for Excellence'' for Colorado Call Center
The award certification followed a rigorous review byBenchmarkPortal, Inc., custodian of the Center for Customer DrivenQuality (CCDQ) best practices and the repository of the world'slargest database of call center operations and management. The CCDQand BenchmarkPortal provide thought leadership in customer serviceoperations.
To earn the Center of Excellence designation, call centers mustmeet objective, quantitative criteria and pass audits conducted byBenchmarkPortal researchers. Key indicators for successful call centerperformance in customer service include: operational efficiency,service level standards, process management, customer satisfaction,leadership resources, and employee training.
"This certification demonstrates the emphasis that we place ondelivering quality services in an efficient and effective manner. TheMAXIMUS HealthColorado Call Center is the third MAXIMUS call center toreceive this certification. We're very proud of the project team fortheir tremendous efforts and continued dedication to serving the needsof Colorado citizens," said Richard Montoni, MAXIMUS CEO.
Since 1998, MAXIMUS has operated the HealthColorado programproviding enrollment broker services to approximately 400,000 Coloradoresidents.
About BenchmarkPortal, Inc.
BenchmarkPortal is the custodian of the Purdue University CCDQdatabase of contact center metrics, the largest in the world. Itprovides reports, products, and services for contact centers in theareas of operational metrics, customer satisfaction measurement andagent satisfaction measurement. BenchmarkPortal's Internet address is:www.BenchmarkPortal.com.
Statements that are not historical facts, including statementsabout the Company's confidence and strategies and the Company'sexpectations about revenues, results of operations, profitability,future contracts, market opportunities, market demand or acceptance ofthe Company's products are forward-looking statements that involverisks and uncertainties. These uncertainties could cause the Company'sactual results to differ materially from those indicated by suchforward-looking statements and include reliance on government clients;risks associated with government contracting; risks involved inmanaging government projects; legislative changes and politicaldevelopments; opposition from government unions; challenges resultingfrom growth; adverse publicity; and legal, economic, and other risksdetailed in Exhibit 99.1 to the Company's most recent Annual Reportfiled with the Securities and Exchange Commission (file number001-12997).
MAXIMUS is one of America's leading government services companiesproviding consulting, systems, and outsourcing services. The Companyhas approximately 5,100 employees located in more than 280 offices inthe United States, Canada, England, and Australia. In 1999, 2001,2002, 2003, and 2004, MAXIMUS was selected by Forbes Magazine as oneof the Best 200 Small Companies in America for that year. MAXIMUS wasselected by Business Week Magazine as one of the 100 Best Hot GrowthSmall Companies in 1999, 2000, 2001, and 2002. Additionally, MAXIMUSis included in the Russell 2000 Index and the S&P SmallCap 600 Index.
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