Interactive Intelligence Signs Partnership With West Interactive

(RTTNews) - Interactive Intelligence Group Inc. (ININ) announced that it has signed West Interactive as an Elite Partner. The partnership agreement enables West to provide sales, service and support nationwide for the entire suite of Interactive Intelligence communications solutions.

The Interactive Intelligence solutions, which can be deployed in the cloud or on-premises, offer contact center, unified communications, and business process automation functionality to organizations of all sizes.

Commenting on West Interactive, Interactive Intelligence said it delivers cloud-based customer experience solutions that connect brands to their customers. Services range from contact center infrastructure and network management, to application development, multichannel routing, IVR/speech automation, and mobility.

As an Elite Partner, West will obtain Interactive Intelligence's most extensive sales, technical and support certifications.