ING strategy director Dorothy Hillenius to present at Digital Banking Revolution conference

Today, ING's Director of Corporate Strategy, Dorothy Hillenius, will address the Digital Banking Revolution conference organized by Bank of America Merrill Lynch in London. She will elaborate on how technology and changing customer behaviour are transforming the banking industry, with customers increasingly using different channels in their search for reliable and easy solutions. In addition, she will talk about ING's strategy to earn the primary relationship with the customer and how the bank creates a differentiating customer experience in today's digital era.
Ms. Hillenius will address several concrete examples of how ING stays at the forefront of digital banking. In retail banking, we use advanced analytics in Poland to do credit scoring on existing customers. This way, pre-approved customers can get consumer loans, overdrafts or credit cards via mobile in minutes. The service is currently available for 70,000 customers. In Spain, we launched a fully functional mobile bank in 2014 allowing new customers to open an account in a wink of an eye or existing customers to close a loan in a few minutes time. On the commercial banking side, the bank recently launched 'InsideBusiness', which will give clients 24/7 access to all their products and services from any mobile device.
The full presentation by Dorothy Hillenius can be viewed/downloaded via ING's corporate website www.ing.com/presentations or via www.slideshare.net.

Note for editors

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ING Profile

ING is a global financial institution with a strong European base, offering banking services through its operating company ING Bank and holding a significant stake in the listed insurer NN Group NV. The purpose of ING Bank is empowering people to stay a step ahead in life and in business. ING Bank's 53,000 employees offer retail and commercial banking services to customers in over 40 countries.

ING Group shares are listed (in the form of depositary receipts) on the exchanges of Amsterdam (INGA NA, ING.AS), Brussels and on the New York Stock Exchange (ADRs: ING US, ING.N).

Sustainability forms an integral part of ING's corporate strategy, which is evidenced by ING Group shares being included in the FTSE4Good index and in the Dow Jones Sustainability Index (Europe and World) where ING is the industry leader in the diversified financials group.