Gartner Positions Concentrix as a Leader in Magic Quadrant Report for Customer Management Contact Center BPO

                                                                     FOR IMMEDIATE RELEASE  
                                                                     Media Contact: Clint Williams, Concentrix
                                                                     770-883-2551 | clint.williams@concentrix.com

Gartner Positions Concentrix as a Leader in Magic Quadrant Report
for Customer Management Contact Center BPO

Seventh consecutive appearance for company

FREMONT, CA - Feb. 23, 2016 - For the seventh consecutive year, Gartner, Inc. has recognized Concentrix Corporation as a 'Leader' in Gartner's January 2016 Magic Quadrant for Customer Management Contact Center Business Process Outsourcing (BPO). Concentrix is a leading provider of value-added global business services.

"We're proud to be in in the 'Leaders' quadrant once more, and would like to thank our committed and energetic staff," said Chris Caldwell, Concentrix President. "Our clients demand a partner who brings vision and thought leadership to their customer engagement strategy as well as someone to help execute that strategy. We pride ourselves on being that partner. To be recognized by Gartner for what we believe is the excellent work being done on behalf of our clients is fantastic."

Supporting clients from 10 industry sectors, Concentrix delivers end-to-end customer engagement services by voice, mobile, social and chat channels across multiple geographies and across the entire customer lifecycle (marketing, sales, customer care, technical support and renewal services). With expertise in process transformation, technology enablement, analytics and automation, Concentrix delivers significant efficiencies and operational improvements for many of the world's leading brands.

"Our approach drives market differentiation for our clients," said Jyllene Miller, Concentrix Senior Vice President, Marketing and Client Engagement. "The connected customer and knowledge sharing economy demands that enterprises continually evolve processes to stay relevant and differentiated. We bring the expertise, flexibility, agility and speed to empower every client to win in this dynamic environment."

According to the report, "Leaders demonstrate market-defining vision and the ability to execute against that vision through CM contact center BPO services, a superior market share, and solid references for CM contact center BPO services worldwide, including a cross section of vertical industries. Leaders also have superior investments in innovative CM contact center BPO service offerings, business/pricing models and service delivery models. They have a superior understanding of client needs and of current market conditions, and they are actively building competencies to sustain their leadership position in the CM contact center BPO market across multiple regions. The CM contact center BPO service providers in this Leaders quadrant generally also have strong global and regional service delivery operations and deep technology to leverage, and they deliver above-average customer experience."

About the Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Concentrix
Concentrix, a wholly owned subsidiary of SYNNEX, has operations across 25 countries, with approximately 90 delivery centers. It has more than 70,000 employees servicing more than 300 clients in more than 40 languages. The company has a large delivery footprint in India, the Philippines, Europe, Asia/Pacific, North America and South America. Concentrix has expertise in 10 industries and offers enhanced capabilities in advanced analytics, enabling technologies and non-voice services. Concentrix delivers services by voice, mobile, social and Web chat across multiple geographies. The company operates with a holistic view that includes all customer touchpoints in an Omni-channel approach. Concentrix focuses on the following industries: banking & financial services, healthcare & pharmaceutical, insurance, technology, consumer electronics, retail & e-commerce, government & public sector, media & communications, automotive and travel, transportation & tourism. For information and recent news, visit www.concentrix.com.

About SYNNEX
SYNNEX Corporation (NYSE:SNX), a Fortune 500 corporation, is a leading business process services company, optimizing supply chains and providing outsourced services focused on customer relationship management. SYNNEX distributes a broad range of information technology systems and products, and also provides systems design and integration solutions. Founded in 1980, SYNNEX Corporation operates in 26 countries around the world. Additional information about SYNNEX may be found online at www.synnex.com.

Safe Harbor Statement
Statements in this release that are forward-looking involve known and unknown risks and uncertainties, which may cause the company's actual results in future periods to be materially different from any future performance that may be suggested in this release. The company assumes no obligation to update any forward-looking statements contained in this release.

Copyright 2016 SYNNEX Corporation. All rights reserved. SYNNEX, the SYNNEX Logo, CONCENTRIX, and all other SYNNEX company, product and services names and slogans are trademarks or registered trademarks of SYNNEX Corporation. SYNNEX, the SYNNEX Logo, and CONCENTRIX Reg. U.S. Pat. & Tm. Off. Other names and marks are the property of their respective owners. 

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