Ellie Mae Confirms No Breach Of Customer Data In Recent Outage - Quick Facts

(RTTNews) - Ellie Mae (ELLI) reported that the recent outage to its Encompass services was not a result of a malicious attack and confirmed that there was no breach of customer data.

Ellie Mae said the characteristics of the outage initially appeared to the company to be consistent with a distributed denial of service or DDoS attack.

However, following a thorough review of the incident, with assistance from a leading security and cybercrime forensics firm, Ellie Mae has now concluded that there was no malicious attack on its systems. Accordingly, the company confirmed there was no breach of client or personal borrower data.

The company said unexpected surge in service requests to web servers that resulted in the outage on March 31, 2014 was triggered by a confluence of factors involving network, hardware, software and demand for service.

Ellie Mae also stated that it has already taken a number of steps in response to this incident, including adding capacity and redistributing traffic across its data centers.