DGAP-News: USU Software AG

DGAP-News: New IT self-service solution USU Smart Link presented at the Service Desk and IT Support Show

DGAP-News: USU Software AG / Key word(s): Miscellaneous New IT self-service solution USU Smart Link presented at the Service Desk and IT Support Show

31.05.2016 / 11:30 The issuer is solely responsible for the content of this announcement.

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New IT self-service solution USU Smart Link presented at the Service Desk and IT Support Show

Möglingen / London - May 31, 2016.

USU AG is presenting innovative solutions for optimising IT service desk processes and costs at Stand 203 at the Service Desk and IT Support Show 2016 (SITS) from 8-9 June in London. The focus will be on the new knowledge-based self-service system, USU Smart Link, that pools all services and information for end users in a single channel. The smart application flexibly complements all common IT service management (ITSM) systems, for example solutions from ServiceNow, BMC, HP or USU Valuemation and is simple to integrate.

Intelligent assistance systems automate the processes for obtaining and distributing information, while new forms of communication such as chat and alerting functions optimize the dialogue. That not only reduces the number of IT tickets and work required in handling at the IT service desk, but also ensures high user satisfaction. The costs of purchasing the software are usually recouped within 6-12 months. Due to its high-performance programming interface (API) and standard connectors, USU Smart Link is very easy to integrate into your ServiceNow and other external systems.

Another core USU product focus on key challenges service desks now face: The widely established active knowledge database USU Knowledge Center enables rapid access to up-to-date, quality-assured IT solution knowledge. It ensures fewer calls, a higher first call resolution rate and minimises ticket processing times or the time required to train new personnel, for example. Deutsche Bahn, Volkswagen, O2, Allianz, Nestlé, Audi and many other companies leverage USU's technology and expertise in this field.

This press release can be downloaded at https://kcenter.usu.de/en/latest- news/news/, https://bsm.usu.de/en/news/ and http://www.usu.de/en/



USU Software AG

The USU Group is the largest European provider of IT and knowledge management software. Market leaders in all sectors of the international economy use USU applications to create transparency, become more agile, save costs, and reduce risks. USU Software AG (ISIN DE 000A0BVU28), listed in the Prime Standard of the German stock exchange, incorporates USU AG - established in 1977 - as well as Aspera GmbH, Aspera Technologies Inc., BIG Social Media GmbH, LeuTek GmbH, and OMEGA Software GmbH.

The IT Management division supports companies with extensive ITIL(R)- compatible solutions for strategic and operational IT & enterprise service management. With USU solutions, customers gain an overall view of their IT processes and IT infrastructure and are able to transparently plan, allocate, monitor and actively manage IT services. USU is one of the world's leading providers in the software license management sector.

With intelligent solutions and expertise in digital interaction, USU is a prime mover in the digitization of business processes. Standard software and consulting services help to automate service processes and actively provide knowledge for all communication channels and customer contact points in sales, marketing, and customer service. Our range in this field is rounded off by system integration, individual applications and software for industrial big data.

Further information: https://www.usu.de/en/

Contact

USU Software AG Corporate Communications Dr. Thomas Gerick Tel.: +49 (0) 71 41 / 48 67 440 Fax: +49 (0) 71 41 / 48 67 300 E-mail: t.gerick@usu-software.de

USU Software AG Investor Relations Falk Sorge Tel.: +49 (0) 71 41 - 48 67 351 Fax: +49 (0) 71 41 - 48 67 108 E-mail: f.sorge@usu-software.de

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31.05.2016 Dissemination of a Corporate News, transmitted by DGAP - a service of EQS Group AG. The issuer is solely responsible for the content of this announcement.

The DGAP Distribution Services include Regulatory Announcements, Financial/Corporate News and Press Releases. Archive at www.dgap.de

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Language: English Company: USU Software AG Spitalhof 71696 Möglingen Germany Phone: +49 (0)7141 4867-0 Fax: +49 (0)7141 4867-200 E-mail: info@usu-software.de Internet: www.usu-software.de ISIN: DE000A0BVU28 WKN: A0BVU2 Listed: Regulated Market in Frankfurt (Prime Standard); Regulated Unofficial Market in Berlin, Dusseldorf, Hamburg, Munich, Stuttgart End of News DGAP News Service ---------------------------------------------------------------------------

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