18.11.2008 16:05:00

Contact Center and Financial Services Experts Lead Market Trend Presentations

Verint Systems Inc. today announced that industry experts from the company will present at a number of upcoming contact center and financial services events taking place over the next month. ICICI Bank, along with Verint customer Canada Post Corporation, will join Verint® Witness Actionable Solutions™ market consultants and solutions experts to highlight best practices for delivering world-class customer experiences, increasing brand loyalty, and leveraging technology to help drive results and agent performance.

Learn more about Verint Witness Actionable Solutions and how customers across vertical markets are maximizing its next generation Impact 360® Workforce Optimization solutions at any of the following events.

BAI Retail Delivery Conference & Expo

November 18-20, 2008

ICICI Bank, India’s second-largest bank with total assets of $100 billion, will be co-presenting with Darryl Demos, general manager for the Enterprise Solutions Group within Verint Witness Actionable Solutions, at this year’s BAI Retail Delivery Conference & Expo. This year’s event is at the Orange County Convention Center in Orlando, Florida, November 18-20. The session entitled "ICICI Bank, the Fastest Growing Bank in the World!” takes place November 19 at 3:15 p.m. ET and will provide a phenomenal growth story with tangible lessons on how the company built a franchise with more than 950 locations and 25 million customers in only seven years.

Externalizing the Contact Centers - Understanding Your Customers

November 19, 2008

On November 19 at 11:15 a.m. CT, Bill Durr, principal global solutions consultant for Verint Witness Actionable Solutions, will present at the Professional Telecommunication Manager’s Association event in San Antonio, Texas. Taking place at Dave and Buster’s at Crossroad’s Mall, Bill will explore two exciting new technologies – speech analytics and customer feedback management - and how they are externalizing the contact center, transforming it from a cost center to a strategic, customer-centric asset.

Conference 2008 "Think Strategic: Achieve Results!”

November 24-25, 2008

This conference is sponsored by the BC Contact Centre Association and takes place November 24-25 at the River Rock Casino Resort in Richmond, British Columbia. Rajeev Venkat, solutions marketing director for Verint Witness Actionable Solutions, is scheduled to present "How Technology Can Support Key Contact Center Measurements” on November 25 at 1 p.m. PT. Conducting a concurrent session on that date and time is customer Canada Post Corporation. Canada Post delivers over 11 billion pieces of mail each year to 14 million destinations. It will conduct a conference workshop titled "Quality Monitoring: More Than Just Agent Performance.”

CCNG Local Networking Meeting

December 9, 2008

Starting at 9 a.m. ET, the half-day, members-only event will take place at the Charlotte Mecklenburg 311 Call Center in Charlotte, North Carolina. The meeting will provide small group discussions on quality monitoring, creating incentives, attendance and handling challenging customer situations. Additionally, Bill Durr will explore "How to Externalize Your Contact Center,” addressing issues and solutions essential in today’s markets.

About Verint Witness Actionable Solutions

Verint® Witness Actionable Solutions™ is the leader in analytics-driven workforce optimization. Its solutions are designed to help organizations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience. From contact centers to remote office, branch and back-office operations, its award-winning, next-generation Impact 360® Workforce Optimization suite is the industry’s most unified solution set – featuring quality monitoring, workforce management, speech and data analytics, customer feedback surveys, performance management, eLearning and coaching. Impact 360 helps improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organizations into customer-centric enterprises.

About Verint Systems Inc.

Verint Systems Inc. (VRNT.PK), headquartered in Melville, New York, is a leading provider of actionable intelligence solutions for an optimized enterprise and a safer world. Today, more than 10,000 organizations in over 150 countries rely on Verint solutions to perform more effectively, build competitive advantage and enhance the security of people, facilities and infrastructure. Visit us at our website www.verint.com.

This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see the Company's Current Report on Form 8-K filed with the Securities and Exchange Commission on September 10, 2007, as supplemented by our Current Reports on Form 8-K filed on November 5, 2007, January 16, 2008, and April 9, 2008. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT 360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE, EYRETEL, BLUE PUMPKIN SOFTWARE, BLUE PUMPKIN, the BLUE PUMPKIN logo, EXAMETRIC and the EXAMETRIC logo, CLICK2STAFF, STAFFSMART, AMAE SOFTWARE and the AMAE logo are trademarks and registered trademarks of Verint Systems Inc. Other trademarks mentioned are the property of their respective owners.

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