09.07.2007 12:00:00
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Consolidated Communications Teams With Zhone Technologies to Host IPTV Best Practices Conference
Consolidated Communications Holdings, Inc. (NASDAQ:CNSL), the 14th
largest telephone company in the United States with over a century of
service, and Zhone Technologies, Inc. (NASDAQ:ZHNE), a global
provider of advanced communications equipment and a leader in VoIP,
IPTV, and Ethernet over copper and fiber access lines, recently hosted
more than 40 vendors and representatives from the telecommunications
industry at Zhone’s IPTV 2007: Best
Practices and Beyond Conference, held at Consolidated Communications
corporate headquarters in Mattoon, Illinois.
Conference participants gained insights from Consolidated
Communications, a major regional Independent Local Exchange Carrier
(ILEC), and other technology experts on the best practices for deploying
and managing IPTV services. Consolidated was a first-mover in delivering
IPTV and has an established track record of delivering next-generation
video profitably, with a high degree of customer satisfaction. Customer
Quality of Experience (QoE) is critical to successful video provisioning
where the consumer aesthetic is uncompromising. Companies attending
gained valuable knowledge from Consolidated Communications on improving
the customer video experience while ensuring profitably through sound
equipment and planning strategies.
"Prior to the launch, Consolidated
Communications was fortunate enough to visit several telecommunications
companies that had deployed ATM or RF-based competitive video services
and learned a wealth of information from their experiences,”
said Tom White, vice president of network engineering for Consolidated
Communications. "With our launch of pure
IP-based IPTV video service, we were on the forefront of the next
generation of technology and worked through the ups and downs of being
on the leading edge of the IPTV wave. This conference allowed us to
share our more than two years of experience with other
telecommunications companies entering the IPTV arena and allowed us to
continue the tradition of companies banding together to learn from one
another,” Tom White said. "The
ILEC market is a small community facing the same competitive pressures,
and our ability to be open and learn from each other helps all of us be
more successful.” IPTV: Lessons Learned in Best Practices Customer Quality of Experience: Local telcos are differentiating
themselves from national operators by offering superior customer QoE
across all fronts, from technical quality to friendlier more proactive
customer service. "Networks no longer stop
outside the door, but we’re now an integral
part of our customer’s homes and lives,”
said Tom White.
Choose Experienced Vendors: Never underestimate interoperability
requirements. Choose experienced vendors that have testing programs in
place. Install intelligent devices at the subscriber site to ensure
proactive customer service and superior QoE.
Fiber or Copper: With the advent of MPEG-4, telco grade copper is
more than adequate to transmit HDTV and VOD services, but operators will
save time and expense by making sure they have pre-test procedures in
place and technicians adequately trained in conditioning copper cable
for digital services.
The IPTV Experience: Consolidated Communications IPTV service has
become the community hub, a go-to source for information about local
events from broadcasting high school games, to information about local
concert or movie listings. Independent telcos must compete with national
operators by offering extra-localized content that is meaningful to
communities. "Me too services aren’t
good enough,” Tom White said. "We
need to exceed customer expectations.”
Successful telcos are re-tooling and rethinking their approaches to make
customer service and community centric programming primary to their
organizations. Better service and intuitive convenient interfaces are
critical to the customer experience and the service provider’s
bottom line. For instance, by archiving community events on the
VOD server, customers can shop current movie titles. "IPTV
offers a new model for content and community services,”
said Tom White. "As a digital medium we’re
able to unlock the potential of television.”
Consolidated Communications launched its IPTV network in 2005 in Central
Illinois and later expanded its reach to include the company’s
service area in Conroe, Lufkin and Katy, Texas in 2006. Consolidated
Communications partners with Zhone Technologies to provide equipment
integral to the company’s IPTV deployment.
Consolidated Communications relies on the Zhone MALC multi-service
Broadband Loop Carrier (BLC) to deliver its triple play services.
Consolidated was also one of the first customers for Zhone’s
newly announced zNID intelligent FTTH gateway and standards-based GPON
OLT system suite.
In addition to educational sessions, the conference featured a tour of a
Consolidated Communications head end and state-of-the-art IPTV
operations center. Zhone and Consolidated Communications mutually
validated de-centralized multicast control and the importance of
scalability for successful IPTV deployment. Consolidated Communications
also highlighted its plans for launching HDTV and the role of MPEG-4 in
the company’s new deployments in Texas and
Illinois.
"Like Consolidated Communications, Zhone
shares and learns from our customers. Their experience in IPTV and
triple play has inspired many of the enhancements and innovations made
to our platform. Our goal is to add value and contribute to the success
of our customers,” said Steve Klein, director
of product marketing for Zhone Technologies and the workshop organizer
and presenter. "To bring together a group of
leading IPTV technology vendors with Consolidated Communications and
compare experience and the vision of the future with other interested
service providers was valuable for everyone involved.” About Consolidated Communications Holdings
Founded in 1894, Consolidated Communications Holdings, Inc.,
(NASDAQ:CNSL) is a family of companies providing advanced voice, data
and video services to both business and residential customers. Services
include local and long distance high-speed Internet, digital TV,
wireless phone, private line, carrier services and VoIP. Serving markets
in Illinois and Texas, Consolidated Communications operates the 14th
largest local telephone company in the nation. Its related businesses
complement its core telecommunications business and include directory
services, business systems, retail and operator services, call
completion services, and fully-integrated telemarketing and fulfillment
services. Additional information about Consolidated Communications
Holdings, Inc. and its products and service is available at www.consolidated.com.
About Zhone Technologies – Access for a
Converging World
Zhone Technologies, Inc. (NASDAQ:ZHNE) is a global provider of advanced
communications equipment to more than 600 operators in both emerging and
established markets. Zhone’s market-leading
Broadband Loop Carrier equipment enables operators to rapidly deploy
revenue-generating access services using their existing infrastructure,
while providing a migration path to a cost-efficient, all-IP access
network. The company’s products address a
broad range of applications including residential and business
broadband, VoIP, IPTV, and Ethernet over both copper and fiber access
lines. Zhone's advanced networking solutions include the Single Line
Multi-Service architecture (SLMS™),
Multi-Access Line Concentrator (MALC™), Raptor™
ATM/IP DSLAMs, Zhone Residential Gateways (ZRG™),
GigaMux™ Optical Transport Systems and Zhone
Management System (ZMS™) www.zhone.com.
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