Concord OneClick for eHealth Administrative Console Unveiled

Concord OneClick for eHealth Administrative Console Unveiled

    Business Editors/Software Writers/High-Tech Writers

    MARLBORO, Mass.--(BUSINESS WIRE)--May 16, 2005--

    New User Interface Reduces Total Cost of Ownership and Increases Productivity with Improved Usability for Business Service Management

    Concord Communications, Inc. (NASDAQ: CCRD) a global provider of Business Service Management (BSM) software solutions, today unveiled a complete redesign of its administrative user interface, called Concord OneClick for eHealth(TM). In a sign that Concord is moving quickly to leverage technology gained through its recent acquisition of Aprisma, the new Concord OneClick for eHealth(TM) software is modeled after the highly-regarded SPECTRUM OneClick(R) user interface. Developed based on extensive customer feedback, Concord's OneClick for eHealth user interface provides a total command and control center for a user's entire IT infrastructure, accessible from any PC Web browser.
    "We're thrilled with the new Concord OneClick for eHealth(TM) user interface," said Kim Jahnz, Lead WAN Data Network Engineer for Aurora Health Care. "It allows us to create a very user-friendly, customized view of our current eHealth(R) Suite deployment, and organize it in a way that makes administration incredibly simple. That translates into increased efficiency and productivity, which means real savings."
    In a significant advancement from earlier versions of the eHealth Suite, Concord's new OneClick for eHealth user interface provides the following new capabilities:

--	World View: Allows administrators to create a customized view of multiple eHealth Suite systems and easily search for and find specific elements that they are monitoring.
--	Statistics Polling Management: Allows administrators to quickly identify and resolve element polling errors to ensure continuity and accuracy of eHealth Suite data.
--	eHealth(R) Suite History: Enables administrators to view historical activity that has occurred within the eHealth(R) Suite systems to track configuration changes and problems.
--	Job Scheduler: Allows administrators to view scheduled system jobs for the eHealth Suite systems and job history.
--	User Management: Allows administrators to enable or disable user access to OneClick.
--	Setup: Allows administrators to view the groups of elements that they are monitoring in a hierarchical tree format
--	Managed Resources: Enables viewing of elements by group, group list, network (subnet), or element type.
--	System Information: Allows administrators to view their current environment variable settings, license consumption, and eHealth(R) Suite server file structure.
--	Status Summary: Provides a summary view of polling, licensing, jobs, and system messages

    With an intuitive, "Explorer-style" interface, the Concord OneClick for eHealth(TM) software allows IT administrators to monitor the status of multiple eHealth Suite systems and access administrative functions regardless of location, from any PC Web browser, instantly. For the first time, customers can also manage multiple versions of the eHealth Suite from the same administrative console. The Concord OneClick for eHealth(TM) software uses a simple, performance-oriented architecture that combines immediate access and reduced training requirements of standard Web-based applications with the scalability and responsiveness of a full desktop client application.

    Pricing and Availability

    The new Concord OneClick for eHealth user interface is available immediately at no additional charge to current Concord customers. For new Concord customers, the Concord OneClick for eHealth software is the new standard user interface in the current release of Concord's flagship eHealth(R) Suite, version 5.7.

    About Concord Communications, Inc.

    Concord Communications, Inc. (NASDAQ: CCRD) is a global provider of Business Service Management (BSM) software that reduces IT downtime, improves capacity planning, and optimizes service level management - thereby enabling customers to increase revenue and productivity. Built on more than 100 technology patents, Concord's family of world-class solutions addresses the needs of enterprise customers across 17 vertical markets, managed service providers, and both wireless and wireline telecommunications carriers. These solutions enable organizations of all sizes to map IT services to business needs, measure the actual end-user experience, and manage voice or data applications, systems, and networks.
    More than 7,500 customers worldwide use Concord's software, including 23 of the world's 24 largest service providers, 14 of the world's 20 largest banks, and 11 of the world's 20 largest insurance companies. Founded in 1986 and headquartered in Marlboro, Massachusetts, USA, Concord maintains offices around the globe and can be found on the web at www.concord.com.

    The Concord logo, eHealth, Concord OneClick for eHealth, SPECTRUM, and SPECTRUIM OneClick are trademarks of Concord Communications, Inc. All other trademarks are the property of their respective owners.

    Any forward-looking statements made in this press release are made pursuant to the "safe harbor" provisions in Section 21E of the Securities Exchange Act of 1934. These statements are neither promises nor guarantees, but involve risks and uncertainties that could cause actual results to differ materially from those in the forward-looking statements, including without limitation, risks in market acceptance of, and demand for, the Company's products. The information contained in this press release is applicable only today and should thereafter be considered historical and will no longer constitute the Company's current expectations. The Company undertakes no obligation to update information contained in this press release.

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CONTACT: Concord Communications Eric Snow, 508-486-4508 esnow@concord.com or Greenough Communications Laura Often, 617-275-6520 loften@greenoughcom.com

KEYWORD: MASSACHUSETTS INDUSTRY KEYWORD: HARDWARE SOFTWARE SOURCE: Concord Communications, Inc.

Copyright Business Wire 2005