Concentrix Wins Two Best Outsourcing Thought Leadership Awards

FOR IMMEDIATE RELEASE  
Media Contact: Kymber Lowe, Concentrix
602-903-6220 | kymber.lowe@concentrix.com

Concentrix Wins Two Best Outsourcing Thought Leadership Awards

FREMONT, CA - Oct. 21, 2015. Concentrix was honored with two of the four Best Outsourcing Thought Leadership (BOTL) Awards for BPO Innovation presented by the Outsourcing Institute. Concentrix won awards in two categories: Visionary Thought Leadership and Best Practices.

The Visionary Thought Leadership Award recognizes an ambitious plan by Concentrix to help one of its long-time partners shift from selling hardware to selling software. The plan consisted of expert analytics and end-to-end customer care. "The company's successful ventures with its client have improved scheduling efficiency, performance and forecasting accuracy," noted the Outsourcing Institute.

This bold new business process modeling also won Concentrix awards from the Technology Services Industry Association and Contact Center World in 2014. Concentrix uses Omni-Channel engagement and multi-language capabilities to meet the needs of its clients around the world.

The Best Practices Award honors client recognition of creative and flexible process innovations to strengthen branding. In order to help agents gain a better understanding of the client's international travel experience, Concentrix re-created an airport lounge. The lounge featured an area for agents to watch videos on the client's products and services, as well as enabling supervisors to hold team huddles anywhere thanks to the Wi-Fi enabled laptops. As a result, agents were better equipped to become the client's best advocates and representatives.

"Concentrix delivered superior customer satisfaction (CSAT) and exceeded the high expectations of its client by improving scores in all categories/metrics - CSAT and customer dissatisfaction (DSAT) and average handle time (AHT)," stated the Outsourcing Institute.

The Outsourcing Institute is a professional association providing information, research, networking opportunities and customized outsourcing services and solutions to the outsourcing industry. Judging was done by separate panels of eight independent senior sourcing executives and business decision makers from Fortune 1000 enterprises. The panels evaluated nominations on a scorecard that measured timeliness, overall quality, uniqueness, usefulness and creativity.

"One of our strengths is our flexibility and creativity," said Jyllene Miller, Senior Vice President of Marketing and Client Engagement for Concentrix. "We have thousands of great people working for us who have a lot of valuable ideas. We're not afraid to implement suggestions on how we can improve, especially when those ideas come from people who work directly with the customers. Our aim is to keep pushing the industry standard. 'Good enough' is never good enough."

Concentrix will accept the prestigious awards at the BPO Innovations Conference Oct. 22 in New York City.

About Concentrix
A wholly owned subsidiary of SYNNEX Corporation (NYSE:SNX), Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization, and business improvements. The global business services firm transforms the customer experience, and streamlines front and back office and industry-specific processes to provide the highest value from every customer interaction. Based in 24 countries with a staff of more than 54,000 who speak 40+ languages, Concentrix offers industry expertise in 10 industries: Banking & Financial Services, Healthcare & Pharmaceutical, Insurance, Technology, Consumer Electronics, Retail & e-Commerce, Government & Public Sector, Media & Communications, Automotive and Travel, Transportation & Tourism. For information and recent news, visit www.concentrix.com.

About SYNNEX
SYNNEX Corporation (NYSE:SNX), a Fortune 500 corporation, is a leading business process services company, optimizing supply chains and providing outsourced services focused on customer relationship management. SYNNEX distributes a broad range of information technology systems and products, and also provides systems design and integration solutions. Founded in 1980, SYNNEX Corporation operates in 25 countries around the world. Additional information about SYNNEX may be found online at www.synnex.com.

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