Concentrix Named a 'Leader' in CCO PEAK Matrix Assessment

FOR IMMEDIATE RELEASE  
Media Contact: Clint Williams, Concentrix
770.883.2551 | clint.williams@concentrix.com

Concentrix Named a 'Leader' in CCO PEAK Matrix(TM) Assessment

Report measures service providers' delivery capabilities and market success

FREMONT, CA - Oct. 6, 2015 - Concentrix Corporation has been named a 2015 Contact Center Outsourcing (CCO) Market Leader, positioned as the second highest in overall CCO delivery capability, on the Everest Group PEAK Matrix for CCO.

This report examines the global service provider landscape and its impact on the market. It focuses on service provider positioning in the CCO market, changing market dynamics, and assessment of service provider delivery capabilities.

"We're honored by this designation," said Chris Caldwell, Concentrix President. "As a high-value business services company, we create transformational solutions that are customized to our clients' needs. Being a leader means putting our clients first, to differentiate them in their marketplace."

Caldwell also credited Concentrix's deep domain expertise, technology innovation, broad global footprint and strong customer satisfaction as factors in the achievement.

Everest Group classifies 25+ CCO service providers on the Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix into three categories of Leaders, Major Contenders, and Aspirants. The PEAK Matrix is a framework to assess the relative market success and overall capability of service providers

About Concentrix
A wholly owned subsidiary of SYNNEX Corporation (NYSE:SNX), Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization, and business improvements. The global business services firm transforms the customer experience, and streamlines front and back office and industry-specific processes to provide the highest value from every customer interaction. Based in 24 countries with a staff of more than 54,000 who speak 40+ languages, Concentrix offers industry expertise in 10 industries: Banking & Financial Services, Healthcare & Pharmaceutical, Insurance, Technology, Consumer Electronics, Retail & e-Commerce, Government & Public Sector, Media & Communications, Automotive and Travel, Transportation & Tourism. For information and recent news, visit www.concentrix.com.

About SYNNEX
SYNNEX Corporation (NYSE:SNX), a Fortune 500 corporation, is a leading business process services company, optimizing supply chains and providing outsourced services focused on customer relationship management. SYNNEX distributes a broad range of information technology systems and products, and also provides systems design and integration solutions. Founded in 1980, SYNNEX Corporation operates in 25 countries around the world. Additional information about SYNNEX may be found online at www.synnex.com.

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Copyright 2015 SYNNEX Corporation. All rights reserved. SYNNEX, the SYNNEX Logo, CONCENTRIX, and all other SYNNEX company, product and services names and slogans are trademarks or registered trademarks of SYNNEX Corporation. SYNNEX, the SYNNEX Logo, and CONCENTRIX Reg. U.S. Pat. & Tm. Off. Other names and marks are the property of their respective owners. 

SNX-G

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