Bottomline Receives Customer Service Leadership Award

Bottomline Technologies (NASDAQ: EPAY), a leading provider of cloud-based payment, invoice and banking solutions, has won the ‘Customer Service Leadership’ award at the 2013 UK Customer Satisfaction Awards. The Awards recognize and reward organisations that are delivering excellent and innovative service to meet their customers’ needs.

The prestigious annual event was attended by 500 business leaders with some of the largest companies in the world such as RBS, Barclays, Boots, Lloyds Offshore, Virgin Media, Simply Health and Asda named as finalists.

"Providing outstanding customer service is a fundamental part of our culture,” said Rob Eberle, President and Chief Executive of Bottomline Technologies. "This is the third year in a row that Bottomline has been recognized at the UK Customer Satisfaction Awards, which is a great achievement and is testament to our entire team's dedication and commitment to continually deliver the best in customer service.”

Jo Causon, Chief Executive, Institute of Customer Service said, "The Awards have become an integral part of the business calendar. It is important to showcase and celebrate those who have shown that their organization is committed to their customers at the very highest level. Bottomline is differentiating through service, placing customers at the heart of their business strategy and securing a bright future for their company and employees by doing so.”

About Bottomline Technologies

Bottomline Technologies (NASDAQ: EPAY) provides cloud-based payment, invoice and banking solutions to corporations, financial institutions and banks around the world. The company’s solutions are used to streamline, automate and manage processes involving payments, invoicing, global cash management, supply chain finance and transactional documents. Organizations trust Bottomline to meet their needs for cost reduction, competitive differentiation and optimization of working capital. Headquartered in the United States, Bottomline also maintains offices in Europe and Asia-Pacific. For more information, visit www.bottomline.com.

About the Institute of Customer Service

The Institute of Customer Service is the professional body for customer service delivering tangible benefit to organisations and individuals so that our customers can improve their customers’ experience and their own business performance.

The Institute is a membership body with a community of almost 400 organizational members - from the private, public and third sectors - and over 3,000 individual memberships.

Bottomline Technologies and the Bottomline Technologies logo are trademarks of Bottomline Technologies (de), Inc. which may be registered in certain jurisdictions. All other brand/product names may be trademarks of their respective owners.

Cautionary Language

This press release may contain "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. Actual results may differ materially from our expectations as a result of various important factors, including but not limited to competition, market demand, technological change, strategic relationships, recent acquisitions, international operations and general economic conditions. For additional discussion of these and other factors that could impact our operational and financial results, refer to our filings with the Securities and Exchange Commission, including our Form 10-K for the fiscal year ended June 30, 2012 and subsequent filings. Any forward-looking statements represent our views only as of today and we do not assume any obligation to update such statements.