Amdocs Continues to Deliver Strategic Milestones for Openreach

ST. LOUIS and LONDON, Dec. 11 /PRNewswire-FirstCall/ -- Amdocs , the leading provider of customer experience systems, today announced it has completed a major milestone for Openreach as part of its ongoing involvement with BT Group . Amdocs Consulting has concluded the initial stages of designing business processes to support Openreach's Business Transformation Project. Openreach is the separately governed operating entity within BT Group that manages the local access network.

"Working with the Amdocs team on this transformation initiative has been a powerful catalyst for change, underpinned by professionalism, intelligence and dedication," said Colin Windsor, chief information officer for Openreach. "The relationship between Amdocs and Openreach continues to provide solutions that combine technology and business processes to deliver excellent customer experiences to both communications providers and end users."

Openreach Business Transformation Project

Amdocs Consulting has completed a major milestone in helping Openreach meet its regulatory requirements for its regulated voice and data products by working alongside Openreach to transform its issue resolution processes. The goal of this project is to support increasing demand and growth, and identify roadmap recommendations for future transformation. Amdocs Consulting has delivered consulting services to enhance systems, business processes and overall service level agreement performance for this regulated product set.

Amdocs Consulting worked with Openreach's Customer Experience team to develop a comprehensive process optimization and transformation roadmap to address the immediate concerns and recommend solutions for long-term system improvements. This multi-phase project included an end-to-end business readiness audit of one of the regulated product programs and spanned resources, processes and systems. Additionally, Amdocs delivered an approach to meet 95 percent success on Openreach's key "right first time" measure. The "right first time" measure is designed to enable BT to continue to deliver services in line with contractual commitments. Amdocs' recommendations have led to significant business benefits for Openreach including improvements of the automation levels of its systems, and a reduction in "cost to serve" and fault cycle time.

"Openreach and Amdocs share a strong vision of innovation and commitment to delivering industry leading solutions to enable a superior customer experience," said Guy Dubois, executive vice president of Amdocs. "As Amdocs continues to work with Openreach on strategic initiatives, we look forward to helping the company pioneer both products and services that drive transformation, and help shape and change the world of communications."

BT and Amdocs have a long-standing relationship in which Amdocs software has been deployed across BT to deliver the intentional customer experience. Amdocs has been working with BT for more than ten years and has put a number of systems into production, including customer management, service management and billing solutions.

About Openreach

Openreach is responsible for the nationwide local BT network which connects homes and businesses across Britain to communications providers' networks. Openreach provides communications providers with services and products associated with that network.

About BT

BT is one of the world's leading providers of communications solutions and services operating in 170 countries. Its principal activities include networked IT services; local, national and international telecommunications services; higher-value broadband and internet products and services and converged fixed/mobile products and services. BT consists principally of four lines of business: BT Global Services, Openreach, BT Retail and BT Wholesale.

In the year ended 31 March 2007, BT Group plc's revenue was 20,223 million pounds Sterling with profit before taxation of 2,484 million pounds.

British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group and encompasses virtually all businesses and assets of the BT Group. BT Group plc is listed on stock exchanges in London and New York. For more information, visit http://www.bt.com/aboutbt

About the Amdocs Blueprint

The Amdocs CES Blueprint is the first visionary outline of the operating environment communications service providers need to establish in order to transform from providers of utility voice, data and video services into purveyors of the digital lifestyle. The blueprint allows providers to deliver a seamless customer experience-personalized, participatory and timely across any service, location and device. The Amdocs CES Blueprint leverages Amdocs comprehensive business process best practices based on real-world scenarios, and transcends traditional business support systems (BSS), operations support systems (OSS) and service delivery platforms (SDPs) to encompass all current and emerging customer experience business processes.

About Amdocs

Amdocs is the market leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and intentional customer experience(TM) at every point of service. Amdocs provides solutions that deliver customer experience excellence, combining the software, service and expertise to help its customers execute their strategies and achieve service, operational and financial excellence. A global company with revenue of $2.84 billion in fiscal 2007, Amdocs has more than 16,000 employees and serves customers in more than 50 countries around the world. For more information, visit Amdocs at http://www.amdocs.com/.

Amdocs Forward-Looking Statement

This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2007, filed on December 3, 2007.

Media Contact: Eleanor Giles at Text 100 Tel: 00 44 208 846 0739 Mobile: 00 44 7974 161 177 Email: eleanor.giles@text100.co.uk