Acme Packet Dials Up IP Contact Center Solution for TruGreen

Acme Packet® (NASDAQ: APKT), the leader in session border control solutions, today announced that ServiceMaster, known for its leading brands like TruGreen, Terminix and Merry Maids, is deploying Acme Packet Net-Net® 2600 session border controllers (SBCs) to implement SIP trunking and secure contact center VoIP communications infrastructure for its TruGreen brand. TruGreen has initially centralized call control functions for 63 TruGreen locations and will ultimately extend shared trunking throughout its enterprise network of approximately 225 locations across the United States.

To better serve its growing base of remote locations, TruGreen, the nation’s largest lawn care company, is using Acme Packet Net-Net SBCs to centralize call routing from its corporate headquarters in Memphis, Tenn. The Net-Net SBCs ensure that all of the voice call traffic will be routed and managed by a central call server in the IP network. This will reduce the need for individual trunks at each remote site and provide TruGreen with even more efficient line utilization and cost savings. To support its goal to migrate to an all IP network, TruGreen will continue to use its legacy PBX equipment and leverage the Acme Packet SBC to enable a cost-effective migration to IP packet technology.

Acme Packet’s SBC is designed to provide secure, high-quality, real-time interactive communications for TruGreen’s contact center. At the IP trunking border, TruGreen securely connects to service provider IP networks and benefits from cost-saving and operational advantages. By utilizing SIP trunks instead of ISDN-PRI trunks, TruGreen is able to reduce PSTN call termination costs by routing outbound calls over the service provider IP backbone and support voice applications on existing data networks. As a result, TruGreen will greatly reduce the number of ISDN-PRI trunks it uses.

"For a company like TruGreen, our telephony infrastructure supports the backbone of our business so it was imperative for us to make sure that we had the right partner and technology,” said Shawn Powers, manager of Telecom Engineering, ServiceMaster. "Our decision to use Acme Packet was supported by the Net-Net SBCs integrated functionality, the strategic vision of the company and the strong recommendations from other large enterprises. With an interactive next generation communications platform, we are able to securely streamline many of our internal business practices while providing optimum levels of customer care.”

"As enterprise workforces, such as that at TruGreen, continue to be more dispersed and widespread, a trusted IP communications network infrastructure connecting these highly distributed office locations is more mission-critical than ever,” said Seamus Hourihan, executive vice president of marketing and product management for Acme Packet. "Acme Packet’s Net-Net SBCs securely deliver next-generation communication services to many TruGreen locations, giving employees the advanced IP communications tools necessary to serve their customers more effectively and efficiently.”

About TruGreen

TruGreen is the nation’s largest lawn care company, serving more than 2.5 million residential and commercial customers across the United States with lawn care and tree and shrub care services. As the current industry leader, TruGreen continues to pioneer the development of new technology for lawn care, and devotes substantial resources to evaluate new products and equipment. Today, there are 268 TruGreen LawnCare branches in the United States and Canada, including 52 franchise locations. TruGreen is part of the ServiceMaster family of brands, one of the world’s largest and most versatile service networks. For more information about TruGreen, log onto www.trugreen.com or contact (1-800-TRUGREEN).

About ServiceMaster

ServiceMaster currently serves residential and commercial customers through a network of more than 5,500 company-owned locations and franchised licenses. The company’s brands include TruGreen, TruGreen LandCare, Terminix, American Home Shield, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec. The core services of the company include lawn care and landscape maintenance, termite and pest control, home warranties, cleaning and disaster restoration, home cleaning, furniture repair and home inspection.

About Acme Packet, Inc.

Acme Packet, Inc. (NASDAQ: APKT), the leader in session border control solutions, enables the delivery of trusted, first-class interactive communications—voice, video and multimedia sessions—and data services across IP network borders. Our Net-Net family of session border controllers, multiservice security gateways and session routing proxies supports multiple applications in service provider, enterprise and contact center networks—from VoIP trunking to hosted enterprise and residential services to fixed-mobile convergence. They satisfy critical security, service assurance and regulatory requirements in wireline, cable and wireless networks; and support multiple protocols—SIP, H.323, MGCP/NCS, H.248 and RTSP—and multiple border points—service provider access and interconnect, and enterprise access and trunking. Our products have been selected by more than 830 customers in 95 countries. They include 48 of the top 50, and 89 of the top 100 service providers in the world; and 8 of the Fortune 25. For more information, contact us at +1 781.328.4400, or visit www.acmepacket.com.

Acme Packet, Inc. Safe Harbor Statement

Statements contained herein that are not historical fact (including those in the section "Company Raises Business Outlook for 2009”) may be forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. Such forward-looking statements may relate, among other things, to expected financial and operating results and to future business prospects and market conditions. Such forward-looking statements do not constitute guarantees of future performance and are subject to a variety of risks and uncertainties that could cause actual results to differ materially from those anticipated. These include, but are not limited to: difficulties expanding its customer base; difficulties leveraging market opportunities; difficulties providing solutions that meet the needs of customers; poor product sales; long sales cycles; difficulty developing new products; difficulty in relationships with vendors and partners; difficulties in integrating an acquired business; higher risk in international operations; difficulty managing rapid growth; difficulty managing its financial performance; its ability to hire and retain employees and appropriately staff its operations; the spending of the proceeds of its capital raising activities; its cash needs; and the impact of new accounting pronouncements and increased competition. Additional factors that could cause actual results to differ materially from those projected or suggested in any forward-looking statements are contained in the Company’s recent filings with the Securities and Exchange Commission, including those factors discussed under the caption "Risk Factors” in such filings.